Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, SupermartONwheels has appointed a Grievance Officer to address complaints and concerns from users.

Grievance Officer Details

Name	Grievance Officer, SupermartONwheels
Designation	Grievance Officer
Company	SupermartONwheels
Email	grievance@supermartonwheels.in
Address	India
Working Hours	Monday to Friday, 10:00 AM – 6:00 PM IST

How to File a Grievance

If you have an unresolved complaint or concern regarding:

• Your order, product, or delivery
• Refund or return issues
• Privacy or data concerns
• Seller misconduct
• Any other issue related to our platform

Please email the Grievance Officer at grievance@supermartonwheels.in with the following details:

• Your full name and registered email address
• Order number (if applicable)
• Nature of the grievance
• Steps already taken to resolve the issue

Resolution Timeline

We are committed to acknowledging your grievance within 48 hours and resolving it within 30 days of receipt, as required by applicable Indian law.

Escalation

If your grievance is not resolved within the stipulated time, you may approach the appropriate consumer forum or regulatory authority under Indian law.